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With respect to material rights and obligations between delivery platform operators and consumers, the transportation authority shall, in accordance with the Consumer Protection Act, formulate and publicly announce mandatory and prohibitory provisions for standardized contracts, subject to approval by the Executive Yuan.

With respect to material rights and obligations in delivery cooperation contracts entered into between delivery platform operators and partner merchants, the economic affairs authority shall formulate and publicly announce a model contract.
The model contract referred to in the preceding paragraph shall include provisions concerning the supply of goods and pricing, the amount or percentage of service and delivery fees charged, settlement and payment methods for proceeds, food safety and hygiene management, dispute resolution mechanisms, contract duration and termination conditions, and other matters relating to the rights and interests of partner merchants. A delivery platform operator shall provide a written or electronic copy of the delivery cooperation contract to the partner merchant within seven days after the contract is concluded.

Where a government authority announces suspension of work in a region due to natural disasters, delivery platform operators shall suspend operations in that region and notify partner merchants and delivery workers accordingly.

A delivery platform operator shall comply with the relevant provisions of the Personal Data Protection Act and ensure the information security and system stability of its programs so as to safeguard the rights and interests of consumers, partner merchants, and delivery workers.
The transportation authority may, in accordance with the Personal Data Protection Act, require delivery platform operators to formulate a personal data file security maintenance plan.

A delivery platform operator shall regularly provide the central competent authority with information concerning the number of delivery workers, delivery service periods, online service periods, remuneration, and other related information.

A delivery platform operator shall preserve the following records relating to consumers for at least two years:
1. The time and contents of consumer orders.
2. Prices of goods, service fees, or freight charges.
3. Refund details where consumers cancel orders.
4. Reasons for cancellation by the delivery platform operator and refund details.
5. Handling methods, charges or refunds, and compensation measures where goods are delivered late, differ in type or quantity from the order, or are defective or damaged.
6. Contracts between consumers and the delivery platform operator.
7. Customer service and complaint handling records.
8. Other records related to the preceding seven subparagraphs.
Relevant authorities may require inspection of the records referred to in the preceding paragraph, and the delivery platform operator shall not refuse.

A delivery platform operator shall preserve the following records relating to partner merchants for at least two years:
1. Delivery cooperation contracts.
2. Platform business solicitation activities and related execution records.
3. The time and contents of orders accepted and goods provided by partner merchants.
4. Customer service or dispute handling records between the operator and partner merchants.
5. Calculation methods and payment timing of proceeds.
6. Other records related to the preceding five subparagraphs.
Relevant authorities may require inspection of the records referred to in the preceding paragraph, and the delivery platform operator shall not refuse.

A delivery platform operator shall preserve the following records relating to delivery workers for at least two years:
1. Delivery service contracts.
2. Delivery service periods.
3. Online service periods.
4. Account suspension, termination of delivery service contracts pursuant to Article 7, and adverse decisions made against delivery workers through algorithms or other means.
5. Other circumstances of termination of delivery service contracts.
6. Delivery worker education and training records as prescribed in Article 22.
7. Other records related to the preceding six subparagraphs.
Relevant authorities may require inspection of the records referred to in the preceding paragraph, and the delivery platform operator shall not refuse.

Where, during the provision of delivery services, any of the following occupational accidents occurs, the delivery platform operator shall notify the local labor inspection authority within eight (8) hours and subsequently conduct an investigation, analysis, and prepare records of the incident:
1. Accidents involving death.
2. Accidents causing injuries to one person or more that require hospitalization.

A delivery platform operator shall provide newly joined delivery workers with a specified number of hours of education and training in occupational safety and health, traffic safety, food safety and hygiene, and other necessary subjects. A delivery platform operator shall require delivery workers providing delivery services to complete at least a specified number of hours of education and training each year.
The required number of hours, content, instructors, and other related matters concerning the education and training referred to in the preceding two paragraphs shall be prescribed separately by the central competent authority, the transportation authority, and the health and welfare authority.

Where a delivery worker, in the course of providing delivery services, commits a violation that the transportation authority determines to have a serious impact on traffic safety, the delivery platform operator shall ensure that the delivery worker completes transportation safety training within the designated improvement period. The delivery platform operator shall not permit the worker to provide delivery services prior to completion of such training.