Chapter VIII Test Disputes and Score Review
Examinees having doubts about the written test questions or answers of non-choice-question written field test questions shall present a written statement including the following information to the competent authority or the responsible certification administration agency within 7 days after the test:
1. The name, test admission number, address and telephone number of the examinee;
2. The test job category, class, stage, and the numbers of the questions in concern;
3. The reasons for considering the questions or answers as inappropriate or erroneous and corresponding information.
The deadline for presentation of doubts shall be determined according to the postmark. Doubts presented after the deadline shall not be accepted.
Each examinee shall be allowed to raise doubts about each test question only one time.
Test questions and answers of written tests conducted online shall not be publicly disclosed after the test.
The answers to non-choice-question written field test questions shall not be publicly disclosed.
The Central Competent Authority and certification administration agencies shall handle the doubts described in the preceding paragraph according to the following procedure:
1. If the doubt involves the actual content of a question, The Central Competent Authority shall turn the information presented by the examinee, the question and the answer over to the original persons of composing test questions bank and request for a reply within 7 days. If necessary, The Central Competent Authority may invite other specialists to examine the reply, review the answer sheet in concern, and inform the examinee of the result.
2. When the doubt raised does not involve the actual content of test questions, The Central Competent Authority or the responsible certification administration agency shall address the problem.
If the persons of composing test questions bank stated in Subparagraph 1 of the preceding paragraph is unable to handle the matter, other persons of composing test questions bank may be invited to handle the matter.
When written test questions or answers are confirmed as erroneous or flawed, the following measures shall be taken:
1. When a question is erroneous and the correct answer therefore does not exist, the points for the question shall be given to every examinee in concern.
2. When a question may be flawed but the correct answer does exist or the answer announced is mistaken, regrading shall be conducted according to the correction.
When non-choice- question written field test questions are confirmed as erroneous or flawed, the following measures shall be taken:
1. When a question or its sub-question is erroneous and thus making it impossible for examinees to answer, the said question or sub-question shall be discarded and the points it accounts for shall be transferred to other questions of the test or other sub-questions of the question in concern.
2. When a question may be flawed but it is still possible for examinees to give an answer, regrading shall be conducted according to the corrected criterion.
Field examinees having questions about the task assigned or the examination room of the assignment of practical tasks, computer test, machine simulating test, system simulation test or other methods for technology development, characteristics of job category, shall raise the questions on the spot and shall be recorded by the invigilators and markers. Questions that have not been raised on the spot, and has been recorded shall not be processed afterwards.
The questions described in the preceding paragraph shall be processed in accordance with Article 50.
Examinees having objections to their written or field test scores may apply in writing to The Central Competent Authority or the responsible certification administration agency for score review within 10 days after receiving the grade report. Applications filed after the said period shall not be accepted.
Examinees may not request regrading or to view or duplicate the answer sheets (card) or test evaluation sheet, or to be told the points scored on individual items or the referential answers to field test questions. Neither can they request to be given the name and related information of the invigilators and markers or persons of composing test questions bank .
Each written and field test, examinee shall be allowed to apply for score review once only.
The Central Competent Authority or certification administration agencies shall conduct score review in accordance with the following:
1. For written tests, the applicant’s answer card shall be random inspected to verify the applicant’s test admission number. The answer card shall be examined for consistency with answering regulations and rescanned with computerized grading system at a high-sensitivity setting and a low-sensitivity setting once each to confirm whether the score calculation is consistent with the result registered.
2. For written tests conducted online, the applicant’s online test sheets (including the answers) shall be random inspected to verify the applicant’s written test number and the score shall be calculated to confirm whether it is consistent with the result registered.
3. For field tests, the applicant’s answer sheets or evaluation sheet shall be random inspected to verify the test admission number. The score shall be reviewed to confirm whether the total of the points scored in various items is consistent with the result registered.
The Central Competent Authority or the responsible certification administration agency shall inform the applicant in writing of the review result as well as the grading standards for the concerned job category. The competent authority or the responsible certification administration agency may not provide the applicant with the original or photocopies of the answer sheets (card). If the score has been affected by the applicant’s answering approach or use of instruments not compliant with the regulations, it shall be made known to the applicant.
Applicants for score review may not have any of the conduct specified in Paragraph 2 of Article 54.